XTB is a Forex and CFDs broker that provides a platform for trading foreign exchange (forex) currency pairs, indices, oil, precious metals, agriculture commodities, cryptocurrencies, and CFDs (Contract For Differences) on stocks and ETFs (Exchange-Traded Fund).
XTB was established in 2002 as X-Trade in Warsaw, Poland, and became XTB in 2004. The broker is regulated in South Africa, the UK, Cyprus, and Belize.
In our review of XTB, we examine the trading conditions, fees, payment methods, deposit/withdrawals, tradable instruments, trading platforms, and customer support of the broker.
|XTB Review Summary|
|Broker Name||XTB AFRICA (PTY) LTD|
|Address||XTB International Limited, 35 Barrack Road, 3rd Floor, Belize City, Belize|
|Regulation||FSCA, FSC Belize, FCA, CySEC|
|Trading Platforms||MT4 and XTB xStation 5 available on PC, Mac, Web, Android, & iOS|
- Regulated in multiple jurisdictions
- Offers commission-free account
- No compulsory minimum balance
- Fast processing of deposits and withdrawals
- Does not have 24/7 customer support
- Charges dormant account fees
- Does not offer negative balance protection
Is XTB a good broker?
XTB is the trading name of XTB Group, which is regulated in different jurisdictions under different names. The various regulations of XTB make them trustworthy and safe for traders in South Africa.
Here are the regulations of XTB in different countries.
1) Financial Services Conduct Authority (FSCA), South Africa: XTB is regulated in South Africa as XTB Africa Pty Ltd by the FSCA and authorised to provide financial services, with FSP (Financial Services Provider) number 49970, issued in 2021.
2) Financial Services Commission (FSC), Belize: XTB is licensed in Belize as XTB International Limited with license number 000302/316, through which the broker serves clients outside the UK and EU area. Although XTB is authorised in South Africa, traders in South Africa are registered under this regulation.
3) Financial Conduct Authority (FCA), United Kingdom: XTB is regulated by the FCA as ‘XTB Limited’ and authorised to offer financial services in the UK, with reference number 522157, issued in 2011.
4) Cyprus Securities and Exchange Commission (CySEC): XTB is regulated in Europe by CySEC and licensed to offer investment services under the name ‘XTB Ltd’, with license number 169/12, issued in 2012. XTB serves clients in the EU area through this license.
What is XTB Leverage?
Leverage on XTB depends on the instrument you are trading and the nominal value of your trading portfolio. With a portfolio of between 0 – 50 million EUR, you have a leverage limit of 1:500, while if your portfolio size is between 0 – 20 million EUR, your maximum leverage on XTB will be 1:100.
Maximum leverage of 1:500 means that you can open a trade position worth up to 500 times the value of your deposit. For example, with a deposit of $1,000, you can place a trade worth $500,000. Note that the maximum leverage here is for major forex pairs and other instruments have lower leverage limits.
XTB Account Types
XTB has 2 account types for traders in South Africa; Standard Account and Swap-free Account. You can also create a demo account on XTB and practice trading with virtual money before putting your real money into it.
Find an overview of the account types on XTB South Africa below:
1) Standard Account: The XTB Standard Account is the default account you get when you signup with XTB, and you can trade forex pairs, indices, commodities, cryptocurrencies, and CFDs on stocks and ETFs with it.
You do not pay any commission fees for opening or closing trade positions with this account, spreads start from 0.5 pips, and you pay swap fees whenever you keep a trade position open past the closing time of the market.
There is no mandatory minimum deposit for this account although a minimum trade lot of 0.01 is required, with a maximum leverage of 1:500.
This account has no negative balance protection which means you can lose more than the money you deposited to the platform, so if a trade is unsuccessful and you make a loss, you will be required to deposit additional money to clear any negative balance that accrues on your trading account.
2) Swap-free Account: The XTB Swap-free Account is designed for Muslim traders who do not want to pay interest on trades. With this account, you can trade forex pairs, indices, commodities, and CFDs on stocks and ETFs.
With the Islamic Account on XTB, you do not pay any commission fees for opening or closing trade positions, spreads start from 0.7 pips, and you do not pay swap fees whenever you keep a trade position open past the closing time of the market.
There is also no mandatory minimum deposit for this account although a minimum trade lot of 0.01 is required, with a maximum leverage of 1:500.
This account does not have negative balance protection which means you can lose more than the money you deposited to the platform, so if a trade is unsuccessful and you make a loss, you will be required to deposit additional money to clear any negative balance that accrues on your trading account.
To get the Swap-free Account on XTB, first, create a standard account, then contact the customer support team via live chat or email and request to convert your account to a swap-free status.
XTB Base Account Currency
XTB offers only 1 account base currency to traders on XTB, which is the United States Dollar – USD. This is the default trading account currency on XTB when you signup, up and is used to measure your trades, deposits, withdrawals, and fees.
Fees on XTB depend on the instrument you are trading, your account type, and how long you keep a trade position open. Find an overview of the trading and non-trading fees on XTB below:
1) Spreads: When you trade a financial instrument on XTB, the broker adds a markup to the ask price. The difference between the ask (sell) and bid (buy) price is called a spread, measured in pips. The spreads you pay on the platform depend on the financial instrument you are trading.
The minimum spreads for major instrument pairs on XTB are shown below:
2) Commission fees: XTB charges zero commission fees on trades. This means that whenever you open or close a trade position, you do not pay any commission fee except the spread.
3) Swap fees: Whenever you do not close a trade position before the market closing time of the instrument, it rolls over to the next trading day, and you will be charged swap fees or overnight funding costs. This fee is based on the instrument you are trading, its spread, the size of your trade, and whether your position is long (buy) or short (sell).
The market closing time varies for different instruments, while forex pairs are open 24 hours from Sunday at 11 PM to Friday at 10 PM, some instruments’ trading hours close at 5 PM and others at 10 PM CET.
1) Deposit and Withdrawal fees: XTB offers free deposits for bank transfers and cards, while e-wallets like Skrill and Neteller incur a deposit charge of 2% and 1% of the transaction value respectively.
XTB does not charge any fees for withdrawal that meets the recommended minimum withdrawal, which is $50. Any withdrawals less than this amount will attract a withdrawal fee of $30.
2) Account Inactivity charges: If you do not perform any trade on your account after 1 year, and no deposit has been made for 90 days consecutively, your account is categorised as inactive and inactivity charges of €10 will be incurred every month on any balance in your account.
How to Open XTB Account in South Africa?
Follow these steps to open a trading account on XTB.
Step 1) Visit the XTB website via www.xtb.com and click on the ‘CREATE ACCOUNT’ button highlighted in green colour.
Step 2) Type in your email and check the boxes for data policy and consent to receive commercial information, then click ‘NEXT STEP’.
Step 3) Create a password and click ‘NEXT STEP’
Step 4) Provide your full name, phone number, and date of birth, select your nationality and answer questions about your financial status and how much you plan to invest, check the box to indicate you are not a US citizen, then click ‘NEXT STEP’.
Step 5) Provide your residential address.
Step 6) Choose your preferred account currency (although traders in South Africa are offered only USD). and click ‘NEXT STEP’.
Step 7) Check the box to accept the terms and conditions of XTB, click on ‘NEXT STEP’ then click on ‘GO TO YOUR ACCOUNT’ on the page that appears and you will be logged into your XTB dashboard (Client Office).
Step 8) Click on the ‘ACTIVATE ACCOUNT’ button from the pop-up menu to verify your account. You will be required to confirm your identity via Video Verification call or by uploading your ID card and utility bill to verify your identity and address.
XTB Deposits & Withdrawals
Payment methods accepted by XTB for deposits and withdrawals are cards, bank transfers and e-wallets (Skrill). Find a summary of deposit and withdrawal options below:
What is the minimum deposit for XTB broker?
There is no mandatory minimum deposit for XTB accounts, you can deposit any amount you want. This applies to all payment methods.
While cards and Skrill deposits on XTB are credited immediately, it can take up to 1 business day for deposits via bank transfers to be credited
How do I put money in my XTB account?
Follow these simple steps to deposit funds into your XTB Account:
Step 1) Log in to your XTB dashboard, by clicking the ‘Login’ on the XTB homepage then ‘Client office’ or visit co.xtb.com/#/login.
Step 2) Click on the ‘Deposits’ tab then select the trading account you want to deposit funds to.
Step 3) Select a payment method and follow the on-screen instructions to complete the withdrawal.
What is the XTB Minimum withdrawal?
The recommended minimum withdrawal on XTB is $50, although you can withdraw an amount smaller than this, you will pay a withdrawal fee of $30.
All withdrawals initiated before 1:00 PM GMT are processed the same day, and requests made after 1:00 PM, are processed on the next business day. It may take longer for you to receive funds depending on your payment processor.
How do I withdraw money from XTB?
Follow these simple steps to withdraw money from your XTB Account:
Step 1) Login to your XTB Client office and click on ‘Withdraw’ tab.
Step 2) Select the account you want to withdraw funds from.
Step 3) Select a payment method and follow the on-screen instructions to complete your withdrawal.
XTB Trading Instruments
Here is a breakdown of the financial instruments you can trade on XTB:
|Forex||Yes||57 currency pairs on XTB|
|Commodities||Yes||27 commodities on XTB (Oil, Metals, and Agriculture)|
|Indices||Yes||41 indices on XTB (AUS200, UK100, EU50, and others)|
|Stocks CFDs||Yes||1,880 stocks on XTB (US, Belgium, UK stocks and others)|
|ETF CFDs||Yes||144 ETFs on XTB|
|Cyrpto assets||Yes||51 cryptocurrencies on XTB (Bitcoin, Ethereum, Litecoin and others|
XTB Trading Platforms
Trading platforms supported by XTB are:
1) MetaTrader 4: XTB supports the MT4 trading application for trading financial markets. You can access the platform on the web, desktop (Mac and PC), and mobile devices (Android and iOS).
2) XTB xStation 5: The xStation 5 is proprietary trading application developed by XTB that you can use to trade financial instruments. You can download the application to your desktop/laptop, use the web terminal, or download the xStation by XTB mobile app on Google Play Store and Apple App Store.
XTB UK Education and Research
The broker’s education content can be found under the ‘Learn To Trade’ tab on their homepage. Here is how you can learn with XTB.
Articles: This is the first of XTB’s education tool. The section contains articles that are written to cover all manner of forex trading concepts. The articles are divided into 14 sections. They are displayed in the picture below.
The number of articles ranges from 7-20 per section. Beside each article is the estimated time it will take to read it. As you can also see in the picture, the articles are structured. You can choose what you want to read about. It is not all mixed together.
Finally, there is a section referred to as ‘trending topics’. It is a mixture of the articles that are most read so you can know what other traders are reading about.
Webinars: First, there is a scheduled webinar that holds every Wednesday at 5:45 pm (UK time). During this webinar, an expert analyzes the market after which a live discussion begins. You can ask questions from the experts and XTB’s account managers. The only downside with the webinar is that is available on xStation 5 only.
XTB Trading Courses: XTB has a selection of videos that can help you begin your trading journey. According to the info on their website, there are about four courses. They are
-Beginner’s Guide to Trading contains 5 video lessons
-Top Trading Strategies: 13 video lessons with an ebook
-How to Create a CFD Stock Portfolio: 6 video lessons with a bonus content
-How to Develop a Trading Mindset: an online course that lasts for 12 hours
The courses are free. You will also be granted access to XTB’s exclusive WhatsApp group which is run by the company’s market analyst. XTB trading courses are available to their clients only.
XTB South Africa Customer Service
XTB offers online customer support to traders via the following channels:
1) Live chat support: XTB offers live chat support to traders via their website and it is available from 9:00 AM to 6:00 PM Mondays to Fridays. When you first initiate a chat, the XTB chatbot responds and immediately shows you an option to transfer to a live agent.
When our team tested it, there was no wait time before an agent was connected to us. You are not required to submit your name or email to chat with an agent, although if you start the chat outside the hours in which live agents are available, the chatbot which is available 24/7 will request an email so that live agents can reach out to you when they are back online.
The answers we received from the chat were relevant. To initiate a chat, click on the live chat icon on the XTB website, then click send ‘Send us a message. You can also choose to search for a topic you need information about and relevant articles will be suggested to you.
2) Email support: XTB also offers email support to customers and is available from 9:00 AM to 6:00 PM on working days. We sent an inquiry to the email support of XTB and did not get any response after several hours. The XTB email address is [email protected]
3) Phone support: XTB has an international phone line for customer support through which clients in South Africa can call to make inquiries. The XTB phone number for customer service is +48 222 739 976.
Do we Recommend XTB South Africa?
Because of the various regulations that XTB is under, they are obliged to ensure the protection of client funds, which makes them safe for traders.
XTB fees are moderate with zero commission fees charged on trades and the spreads are competitive. Although XTB offers free deposits for all payment methods except e-wallets, XTB charges withdrawal fees for amounts less than the threshold minimum withdrawal and account inactivity fees after 1 year.
The broker supports only 2 trading platforms and the account opening process is longer than what other brokers regulated in South Africa have. The customer is also not so good, as only the live chat support is readily available during working hours on business days.
XTB does not have negative balance protection for clients, is not regulated in South Africa and does not offer ZAR account currency. Some brokers offer ZAR as account base currency and negative balance protection that are regulated in South Africa.
We recommend that you go through our review again and visit the broker’s website and probably ask any questions you have via their live chat to help you decide if the broker meets your requirement. If you are looking to open a professional account, then you will have to signup with another broker.
XTB South Africa FAQs
Is XTB good for beginners?
XTB is not considered a good Forex and CFDs broker for beginners in South Africa because they have no negative balance protection. Although they have no mandatory minimum deposit, zero commission trading and no dormant account fees are charged until after 1 year of inactivity.
They also have a demo account that beginners can use to practice before they put in real money. Beginners can also access the trading platforms of XTB from multiple devices, including mobile apps on Android and iOS. If you are ready to take the risk, you can try the platform.
What type of broker is XTB?
XTB is an STP (Straight Through Processing) broker with no dealing desk. XTB is not a market maker.
Can you buy stocks on XTB?
You can trade 1,870 stocks on XTB South Africa. The stocks of companies in the UK, US, France, Belgium, Italy, Germany and other countries are available on XTB.
Can you trade crypto on XTB?
XTB offers the trading of 51 crypto assets to clients in South Africa, including Bitcoin, Litecoin, Ethereum, and others.
Note: Your capital is at risk