Max. Leverage
1:400
for Forex

Minimum Deposit
Ksh600
EUR/USD Spread
1.3 pips
Benchmark

HotForex is a Forex Broker that offers Forex Trading & CFD Trading on metals, stocks, energies, bonds, commodities, indices, ETF, and physical stocks.

HotForex is licensed with multiple Top-Tier regulations including CMA in Kenya. In May 2022, HotForex rebranded into HFM, which is short for HF Markets.

This review of HotForex will cover their account types, available tradable instruments, deposit/withdrawal options, trading/non-trading fees, and customer support.

HF Markets Review Summary
🏢 Broker Name HFM Investments Limited
📅 Establishment Date 2010
🌐 Website www.hfm.com
🏢 Address HFM Investments Ltd, The Oval Building, Corner of Jalaram Road/Ring Road Westlands, 5th floor, Nairobi, Kenya.
🏦 Minimum Deposit KSh600
⚙️ Maximum Leverage 1:400
📋 Regulation CMA, FCA, CySEC, FSCA, DFSA, FSA Seychelles
💻 Trading Platforms HFM App, MT4 and MT5 for PC, Mac, Web, Android
Start Trading with Hotforex

HF Markets Pros

  • HF Markets is licensed in Kenya by CMA
  • Accepts deposits from Kenyan banks.
  • Allows withdrawals of funds to Kenyan banks
  • HotForex has KES as a base currency for accounts
  • Has a physical office in Kenyan
  • Has responsive 24/5 customer support via email, local phone call and live chat
  • Supports multiple trading platforms MT4, MT5 and web trader, including mobile trading (Android and iOS)

HF Markets Cons

  • Customer service is not available 24/7
  • Charges dormant account fees

Regulation and Safety of Funds

HotForex is considered safe and low-risk for traders based in Kenya because they are registered in Kenya and their parent company ‘HF Markets Group’ has been licensed by multiple Top-Tier regulators. HotForex is authorized by the following regulators:

1) CMA: Capital Markets Authority (CMA) Kenya has licensed HotForex as a non-dealing online foreign exchange broker under the name ‘HFM Investments Limited’ with CMA license number 155.

HotForex Kenya License with CMA

2) FCA: The Financial Conduct Authority (FCA) in the United Kingdom has authorised ‘HF Markets (UK) Limited’ to provide financial products and services with Reference number 801701.

HotForex FCA regulation

3) FSCA: The Financial Sector Conduct Authority (FSCA), South Africa as ‘HF Markets SA (PTY) Ltd’. Hotforex is registered as a Financial Service Provider (FSP) in South Africa, with FSP number 46632.

HotForex FSCA license South Africa

4) DFSA: Dubai Financial Services Authority (DFSA) in the United Arab Emirates (UAE) has authorised ‘HF Markets (DIFC) Ltd’ to carry on financial services in the UAE.

HotForex license in UAE

5) FSA: Financial Services Authority (FSA) in Seychelles as ‘HF Markets (Seychelles) Ltd.’, licensed as a security dealer.

HotForex registration with FSA

HF Markets Leverage

All account types have maximum leverage of 1:400 in Kenya, in line with the CMA regulation. Traders can choose to use floating leverage or fixed leverage option. The maximum leverage of 1:400 applies only to major forex pairs, other instruments have lower leverage limits.

With leverage of 400, you can open a trade position worth up to 400 times the value of your deposit. For example, with a deposit of 1,000 KES, you can place a trade of 400,000 KES.

Note: Trading with leverage is very risky, and you must avoid using more than 1:30 leverage on forex. The availability of a floating leverage option is an advantage, and you must never use 1:400 leverage. As a caution by HF Markets, leverage is adjusted when your equity exceeds $300,000.

HF Markets Account Types

HotForex has 4 main account types for traders. HF Markets also offers Swap-free Islamic Account and a demo account which features unlimited options and is risk-free for beginners to use and familiarise themselves with the trading platform before they open live accounts.

The account types on HF Markets and their basic features are:

Account Types on HotForex

1) Micro Account: The HF Markets Micro Account is designed for retail clients and allows you to trade forex and CFDs on metals, stocks energies, bonds, commodities, cryptocurrencies, indices, ETFs, and physical stocks.

This account is spread only and you do not pay any commissions when you open or close trade positions. Spreads start from 1 pip and you pay swap fees whenever you keep a trade position open past the market’s closing time.

The Micro Account on HF Markets requires a minimum deposit of Ksh550 or $5, with a minimum trade size of 0.01 and a maximum of 7 standard lots, 150 maximum open orders, and maximum leverage of 1:400.

You have negative balance protection with this account, which means you cannot lose more than the amount of money in your trading account. If a trade position is unsuccessful and you have a loss, any negative balance on your account will be reset to zero.

2) Premium Account: The HF Markets Premium Account is also designed for retail clients who are experienced. This account allows you to trade forex and CFDs on metals, stocks, energies, bonds, commodities, cryptocurrencies, indices, ETFs, and physical stocks.

This account is spread only and you do not pay any commissions when you open or close trade positions. Spreads start from 1 pip and you pay swap fees whenever you keep a trade position open past the market’s closing time.

The Premium Account on HF Markets requires a minimum deposit of Ksh1,100 or $10, with a minimum trade size of 0.01 and a maximum of 60 standard lots per position, 300 maximum open orders, and maximum leverage of 1:400.

You have negative balance protection with this account, which means you cannot lose more than the amount of money in your trading account. If a trade position is unsuccessful and you have a loss, any negative balance on your account will be reset to zero.

3) Zero Spread Account: The HF Markets Zero Spread Account is designed for retail clients who trade high volumes, use EAs and want to pay lower spreads. This account allows you to trade forex and CFDs on metals, stocks, energies, bonds, commodities, cryptocurrencies, indices, ETFs, and physical stocks.

You pay commissions for opening and closing trades per side on this account. Commission charges for 1 lot is $3 (making $6 for a round turn) for majors and $4 for others (making $8 for a round turn). The shilling commission charge is Ksh330 per side (making Ksh660 for a round turn) for majors and Ksh440 for others (making Ksh880 for a round turn). The spreads on this account start from 0.1 pips for forex, with limits and stops at 2 pips.

The Zero Spread Account on HF Markets requires a minimum deposit of R22,000 or $200, with a minimum trade size of 0.01 and a maximum of 60 standard lots per position, 500 maximum open orders, and maximum leverage of 1:400.

You have negative balance protection with this account, which means you cannot lose more than the amount of money in your trading account.

4) HFCopy Account: HF Markets HFCopy Account is designed for traders who want to copy the trades of experienced and professional traders. Both professionals who allow others to copy their trades, known as; strategy providers’ or those who copy trades, referred to as ‘followers’ can open this account type.

This account allows you to trade forex, indices spot, gold, energies spot, BTCUSD and BTCEUR.

The maximum number of followers per strategy provider is 1,000. Strategy providers earn a performance fee for letting others copy their trades.

The account is commission-free and spreads start at 1 pip. Maximum leverage on the HFCopy account is 1:400.

This account type supports only USD as the account currency and requires a minimum deposit of $300 for strategy providers and $100 for followers.

This account also requires a minimum trade size of 0.01, a maximum of 60 standard lots per position, and 300 maximum open orders.

5) Swap-free Islamic Account: HF Markets offers Islamic Accounts to Muslim traders that are in compliance with the sharia law of no-riba. These accounts are swap-free (interest-free), which means you do not pay any interest for keeping a trade position open past the market’s closing time.

You can convert your Micro, Premium or Zero Spread Accounts to Islamic status and the same features and fees will apply except for the swap fees. This account also supports only USD or EUR as base currency.

Note that the HF Markets Swap-fee Islamic Account have a grace period of 7 days, during which no rollover fees are charged. If you keep a position open for more than 7 days, you will incur carry charges on some instruments.

To get a swap-free Islamic Account on HF Markets, first, create a Micro, Premium or Zero Spread Account then contact the HF Markets customer support team to convert your account to a swap-free status.

HF Markets Swap-Free Islamic Account

HF Markets Base Account Currency

Your trades, deposits, profits, losses, and withdrawals on the platform are measured in your base account currency.

The available account base currencies on HF Markets Kenya are the United States Dollar – USD and Kenyan Shilling – KES.

HF Markets Fees

HF Markets is transparent about its fees and you can find details on their website. Some trading fees have been reviewed below:

1) Spread: Spreads on HotForex start from around 0.1 pips, which are considered moderate compared to other brokers. HotForex has no fixed spread and operates a variable spread system, which is basically the difference between the asking price and bid price.

An example of HotForex spreads with the Premium account is shown on the table below:

Instrument/Pair Micro/Premium Accounts Zero Spread Accounts
EUR/USD 1.3 pips 0.1 pips
GBP/USD 1.7 pips 0.3 pips
EUR/GBP 1.5 pips 0.2 pips
XAU/USD 0.26 pips 0.13 pip

2) Commissions: The Zero spread account charges low spreads, but has relatively high commission fees, starting at $3 per 1 lot for majors, which is $6 for a round turn, and $4 per 1 lot for others, which is $8 for a round turn. Shilling charges are KSh330 per lot for majors, making it KSh660 for a round turn and KSh440 per lot for others, making it KSh880 for a round turn.

3) Overnight Fees (Swap): The swap fees on HotForex are lower than some other brokers like FXTM, but much higher fees than Exness. Swap fees differ with traded instruments and pairs, account type, and trade size. An example of the trading swap fees for 1 position of forex EUR/USD and GBP/USD with KES as base account currency going long or short:

It is important to note that HotForex uses a floating swap policy, which means swap rates change daily. You can use the swaps calculator on the HotForex website to determine your exact swap fees.

HF Markets Calculator

Non-trading fees

1) Deposit and Withdrawal fees: HF Markets offers free deposits and withdrawals. You do not pay any fees when you deposit funds to your account or withdraw from it. This applies to all account types and payment methods. Note that if you deposit less than $100 via bank transfers, you might incur some deposit fees.

2) Account Inactivity charges: HF Markets charges inactive account fees if you do not perform any trade on your account for 6 months. Any balance in your account will be charged a monthly fee of $5. If you do not have any funds in your account, no fees will be charged.

How to Open HF Markets Account in Kenya (Basic steps)

To start trading on the HotForex platform, you need to open a live account. Follow the steps below to open your trading account.

Step 1) Go to the HF Markets website at www.hfm.com and click on the ‘Open Live Account’ button, highlighted in green colour, at the top right side of the page.

HotForex Kenya website homepage

Step 2) Select the client type, either as an individual, corporate or joint, then fill in your information, create a password, select Kenya as country of residence, check the box beside ‘I have read and accepted the privacy policy’ after reading, and click on register.

HotForex Kenya account opening

Step 3) A verification link will be sent to your email address. Go to your email inbox and click the ‘Activate Account’ link to continue with your registration.

HotForex Account registration

Step 4) When you click on ‘Activate Account’ in the email, your account will be activated, and you will be taken to your dashboard (an example is shown below).

HotForex Kenya user dashboard

You will also get a confirmation email with your ‘myHF account ID’ after the account is activated.

HotForex myHF account details

Step 5) On your dashboard, you will be required to complete registration/profile by supplying some personal and economic information, including your experience level with Forex trading.

HotForex Kenya new user details required

HotForex account information for new users

Note that the system automatically sets KES as your account currency and you can change it to USD at this point.

Step 6) Next, you will be required to upload a valid ID to verify your identity and a proof of address to verify your address. Then wait for the approval.

HotForex Verification in Kenya

If you cannot upload the documents, you can send them via email to HotForex back-office via [email protected] using your myHF account ID as part of the email subject line.

Step 7) After your account is approved, you can make deposits, start trading, make transfers and withdrawals.

Note: that if your account is unapproved, you can only deposit a limited amount and will not be able to withdraw any funds. To become fully approved on the Forex platform, you must upload the required documents. 

HF Markets Deposits & Withdrawals

Payment methods supported by HF Markets for deposits and withdrawals are bank wire transfer, mobile payments, cards, e-wallets and wire transfers. Here is the summary of the deposits and withdrawal options on HF Markets in Kenya.

HF Markets Deposit Methods

Here is a summary of payment methods accepted by HF Markets for deposits.

Deposit Methods Availability Charges Processing time
Bank Wire Transfer Yes (KES) Free 2 to 7 business days
Mobile Payment Yes (Mpesa, Airtel Money, DusuPay, etc.) Free Instant
Cards Yes Free 10 minutes
E-wallet Yes (Skrill & Neteller) Free Instant

HF Markets Withdrawal Methods

Here is a summary of payment methods for withdrawals accepted on HF Markets.

Withdrawal Methods Availability Charges Processing time
Bank Wire Transfer Yes (KES) Free 2 to 10 business days
Mobile Payments Yes (Mpesa, Airtel Money, DusuPay, etc.) Free Instant
Cards Yes Free 2-10 business days
E-wallets Yes (Skrill) Free Instant

What is the HotForex Minimum deposit?

The minimum deposit is $5 with cards or e-wallets (Skrill & Neteller) with a maximum deposit amount of $10,000. Although each account type has a required minimum balance, they are $5 or Ksh550 for Micro Accounts, $10 or Ksh1,100 for Premium Accounts, and $200 or Ksh22,000 for Zero Spread Accounts.

The minimum deposit for KES on HF Markets is Ksh600 via mobile money transfers with a maximum deposit amount of Ksh 140,000 per transaction. The minimum deposit for bank wire transfer is KES 11,000 or US$100.

How do I Deposit Funds in HotForex Kenya?

Step 1) Log in to your dashboard by visiting the HF Markets website or via my.hfm.com/ke/login

HotForex login page Kenya

Step 2) On your dashboard, you will see ‘Deposit’ on the left column menu (desktop view), click on it.

dashboard of HotForex Kenya

Step 3) Several payments options will be shown to you, click on the method you want to use for deposits (we will use bank transfers for this example).

Deposit options for HotForex

Step 4) After clicking Bank Transfers, further select wire transfer, you will then be required to choose to make your transfer deposit to HotForex in KES or USD or EUR.

HotForex transfer options

Step 5) Select KES transfer, then proceed to make a direct transfer to HotForex account number with African Bank Corporation Ltd in Kenya. It is recommended to use your account ID as part of the description for the transfer.

After making the transfer, send an email to [email protected] with your myHF account ID and transfer details for your wallet to be credited.

HotForex Kenyan bank account for deposit

What is the HotForex Minimum withdrawal?

The minimum withdrawal from HF Markets is Ksh600 or $5 for mobile money payments, cards and e-wallets. Minimum withdrawal amount to bank accounts is Ksh11,000.

HotForex only approves withdrawals to the same method/source from which the deposit was made. This means if you deposit funds through a bank transfer, you can only withdraw through a bank transfer to the same account. The same thing applies to other payment methods.

How to Withdraw Funds from HotForex Kenya?

Step 1) Step 1) Log in to your dashboard by visiting the HF Markets website or via my.hfm.com/ke/login.

Step 2) Fill in your myHF account number and myHF password then click login.

Step 3) On your dashboard, you will see ‘Withdraw’ on the left column menu (desktop view), click on it.

To withdraw funds in Shilling to your Kenyan bank, select Wire Transfer, fill out the amount, your bank account, and other information on the form that appears, then click ‘Withdraw’ and follow the instructions to complete the withdrawal.

HotForex Withdrawal to kenya bank account

You can select other withdrawal and deposit options, then follow the prompts/instructions to complete the deposit or withdrawal.

How many Trading Instruments are available at HF Markets?

HF Markets offers over 1,200 trading instruments, all of which are CFD instruments, find their categories below:

Instrument Availability Number
Forex Yes 53 currency pairs on HF Markets (15 majors & 38 minors)
Commodities Yes 5 Commodities Futures on HF Markets
Energies Yes 4 Energies Spot and Futures Energies on HF Markets
Metals Yes 6 CFDs on Metals spot
Indices Yes 23 Indices Spot and Futures on HF Markets
ETFs Yes 34 ETFs Spots on HF Markets
CFDs Stocks Yes 53 Stocks CFDs on HF Markets
Physical Stocks Yes 1,900 Stocks on HF Markets
Bonds Yes 3 Bonds on HF Markets
Cryptocurrencies Yes 19 Cryptocurrencies on HF Markets

HF Markets Trading Platforms

1) HFM WebTrader: This is a trading application developed by HF Markets and is available on desktops for web trading.

2) HFM App: This is a trading application developed by HF Markets and is available on mobile devices only. You can download it from the Google Play Store or Apple App Store.

3) MetaTrader 4 and MetaTrader 5: HF Markets supports the MT4 and MT5 trading applications for trading financial markets. The applications are available on the web, desktop, and mobile devices (Android & iOS). You can also use EAs as professional clients or other tools.

HF Markets Execution Policy

HF Markets takes all reasonable steps to ensure the best possible when executing your orders. Here are some of their best execution factors:

Price: The price for a given financial instrument is provided from HF Markets and it is updated as frequently as possible. Prices are not quoted outside of the broker’s operation times. With HF Markets, there is no guarantee that your orders will be executed at a favorable price. To ensure fairness, HF Markets ensures that their liquidity provider calculates the spread.

Costs: HF Markets charges commission and financing fees. They can be found on their website under contract specifications. These fees are not calculated with the bid/ask spread. They are charged explicitly to your trading account and deducted from your balance.

Speed of Execution: HF Markets strives to offer a high speed of execution within prevailing technological limits. If the reason for a delay in order transmission is due to a poor network connection from your end, your market order might become out of date. In this situation, such an order is declined.

Likelihood of execution: HF Markets reserves the right to decline any type of order. Especially if there is not enough liquidity to execute it. Stop Loss, Take Profit, Buy Limit, Buy Stop, Sell Limit, and Sell Stop Orders on financial instruments offered by the broker are executed at your requested price. In a situation where this is not possible, these orders are executed at the first available price.

HotForex Kenya Customer Service

HotForex has responsive customer service support. Traders can reach HotForex support via any of the means below during working days:

1) Live chat: HotForex live chat is fast, their representative responds within 2 minutes when a chat is initiated and provides relevant answers to questions asked.

Whether you are a registered user or not, you can access the live chat. You can request a call back via their live chat, and a representative will call you, you will have to submit a valid phone number and email address for this to work. Our team submitted a request but didn’t get a callback.

HF Markets Online Support

HF Markets Live Chat Kenya

2) Phone number support: HotForex has an active local phone number support, and the call centre agents responded in less than 1 minute when we tested it. The answers to questions were relevant. The phone line is active from 9:00 AM to 6:00 PM on working days.

The Kenyan phone number is +254-203894292. The HotForex global support phone number is +44-20-3097-8571, available 24 hours for 5 days.

3) Email Support is fair: You can reach HotForex via email support at [email protected] Once you send an enquiry email, you will receive an auto-generated response to show that a ticket has been created for your enquiry.

A representative replied to our test enquiry email in about 9 minutes, we sent another question and got a reply in less than 10 minutes. The answers to our questions were relevant and satisfactory.

4) Physical office: HotForex office address in Kenya is at The Oval Building, Corner of Jalaram Road/Ring Road Westlands, 5th floor, Office 2-7, Nairobi, Kenya.

According to their live chat support, customers can walk into the office to make enquiries, and it is open from 9:00 AM to 6:00 PM Mondays to Fridays

HotForex Bonus

HotForex offers bonuses for different activities. Each category of bonuses has its terms and conditions to qualify. Current bonus offerings are:

1) 100% Supercharged Bonus: Traders can earn up to 100% cash rebates whenever they deposit $250/Ksh27,500 or more. The bonus is capped at a maximum of $50,000/Ksh5,500,000.

This bonus is available to all clients using Premium and Islamic accounts. Traders can choose to use the cash from this bonus for trading or withdraw to a bank account.

2) 30% Rescue Bonus: This is also referred to as Rescue Program. This bonus is offered to traders during a drawdown period, to help manage their losses. A 30% bonus is credited to the clients’ accounts for every deposit above $50/Ksh5,500.

The Rescue Bonus cannot be withdrawn to a bank account but can be used for trading. This bonus is capped at a maximum of $7,000/Ksh770,000 and when traders make a withdrawal, the bonus amount is removed.

3) 100% Credit Bonus: This HotForex bonus is available to only Micro, Premium, and Islamic account holders. It increases the leverage volume for account holders and can be withdrawn if the minimum volume requirement is met.

This bonus is credited to traders’ accounts upon new deposits of $100 or 11,000 KES. The bonus is capped at $30,000 or 3,300,000 KES maximum.

Traders can request for the bonus to be released after meeting the volume requirement within 3 months, after 3 months, they lose the right to claim this bonus. It is important to note that not all trading instruments count towards the volume requirements.

4) HotForex 50% Welcome Bonus Program: To qualify for this bonus, simply make a deposit of at least $50 or Ksh5,500 and the bonus will be added to your account automatically.

You can get a maximum of Ksh110,000 /$1,000 in this way. You cannot withdraw this bonus and you cannot have it at the same time as the 30% Rescue Bonus.

HotForex offers a 50% Welcome Bonus Program to new traders on their first deposit. With this offer, you get 50% of your deposit balance in additional trading funds. The offer is only available to people who use the MT4 platform.

Do we Recommend HotForex Kenya?

HotForex is CMA-authorized and regulated in other top-tier jurisdictions. HotForex customer support is available in Kenya and they respond quickly to enquiries on business days.

HotForex Kenya has negative balance protection, have low fees compared to some brokers, and offers bonuses to traders. They also have many account types, so you can choose an account with features that work best for you.

One downside to trading with HotForex is that they charge account inactivity fees after 6 months, but you can avoid this if you withdraw all funds, leaving your balance at zero.

Based on these details, we recommend that HotForex Kenya is safe for trading and good for beginners.

HotForex Kenya FAQs

Is HotForex Kenya a Market Maker?

HotForex claims to be a 100% Straight Through Processing (STP) Broker with no dealing desk under the Market Execution policy. This means all clients/traders have their orders executed instantly under normal market conditions and at the real market price.

How long does it take to withdraw from HotForex?

Withdrawals via e-wallets and mobile money payments like Mpesa are processed instantly, while withdrawals to cards and local bank accounts take 2-10 business days to receive funds. Traders can initiate withdrawals 24/7.

Is HotForex legit in Kenya?

HotForex is legit in Kenya, considering that the company is regulated by CMA, a Kenyan agency and other multiple Top-Tier regulators, they have a physical address in Kenya, and a phone number through which you can talk to a representative.

Above all, some Kenyans who have used HotForex have reviewed it as being real, as they were able to deposit and withdraw their funds.

What is the minimum deposit for HotForex?

HotForex Kenya Minimum deposit is Ksh600 or $5 for deposit via cards, e-wallets and mobile payment methods like Mpesa. While bank wire transfers in Kenya require a minimum amount of Ksh11,000.

Does HotForex have KES Account?

HotForex offers KES accounts to traders in Kenya. At the point of registration, your trading account currency is set to KES automatically.

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